Posted on: 27 March 2020
These days, many restaurants are shifting to online ordering to prevent the spread of illnesses like COVID-19. However, moving your entire operation online can be tricky, since the entire experience may be as new for your employees as it is for many of your customers. Here are three reasons to use your online restaurant training platform to teach your workers how to use the system.
1. Make Sure Customers' Orders Are Correct
Few things are as frustrating to restaurant customers as putting in an order, only to find the wrong foods when they go to pick it up. From missing sauces to completely incorrect orders, it only takes one or two times for guests to stop using your service altogether.
However, by using the online restaurant training tools, you can give your workers the chance to learn how to put in the orders properly, eliminating problems your customer may face. After you and your crew have trained using the online platform, think about placing some smaller live orders of your own to test the system.
2. Avoid Employee Frustration
It can be incredibly stressful for workers to be faced in a situation where everything is different overnight—a situation many people found themselves coping with when the virus started to spread. However, you can make things less difficult on everyone by making sure everyone understands and feels comfortable with the material before you go live.
As you practice with your team, make sure every person understands how to use the system, and can put in a live order without any problems. Ask employees in private if they feel comfortable using the system, and consider giving a brief test to see their skills in action.
3. Create A Seamless Transition
When everyone on your team understands how to manage your new system, the entire process will feel like a natural extension of what you are already doing. As a result, the transition will feel better for everyone involved, which can dramatically improve your ability for your business to adapt to new changes in the future.
If you need a little help with your online ordering system, turn to the manufacturer who designed your software. If they don't have professionals who can help you to understand how to get into training mode, turn to the web and look into instructions for your particular program. By focusing on streamlining the process, you can simplify things and make things easier for your guests in the long run.
To help your employees adapt to an online service, contact an online restaurant training resources company today.Share